I hope, and expect, that what I do is what I should do. However, things can go wrong. If you feel that I have not done what I ought to do, please say so. I can usually put it right. If you are still dissatisfied, you can complain to the Notaries Society via its secretary (P O Box 1023 Ipswich IP1 9XB) or to the Legal Ombudsman (enquiries@legalombudsman.org.uk 0300 555 0333, PO Box 6806, Wolverhampton WV1 9WJ).
Stephen has a very good legal brain, an eye for detail and a tactical sixth sense. He has an appropriate mix of empathy and clear, unambiguous and realistic advice. S. Higgins, Bristol